Your privacy is important to Ravana, LLC. ("SugarInstant"). We realize that visiting SugarInstant (the "Website") requires trust on your part. We value your trust very highly and pledge to you, our customer, that we will work to protect the security and privacy of your personal information.
We collect personal information that you choose to provide voluntarily when using the Website. This information includes your name, email address and a password when you create your SugarInstant Account. While you can browse our online store without opening an account, you will need to create an account in order to make purchases and take advantage of certain features. We may also ask for personal information when you contact Customer Service. This will allow us to protect your confidentiality by verifying your identity.
The Website contains sexually-oriented adult material and they are not intended for individuals under 18 years of age. SugarInstant does not knowingly collect personally identifiable information from individuals under 18 years of age who visit the Website. If a person under 18 years of age has provided SugarInstant with personally identifiable information, we ask that a parent or guardian immediately contact Customer Service for assistance.
When you make a purchase using a credit card, we collect your name and billing address for the card, the card type, number, and expiration date. We collect this information in order to verify your billing address. We also collect information that allows us to ship your purchase and keep you informed of the status of your order. This includes your email address and the name, address, and telephone number of the intended recipient(s). Billing information may also be provided over the phone by contacting our Customer Service department.
If you created an account, you can choose to save your billing information for one or more credit cards in "Your Account". You may change or delete this saved information anytime. Simply go to Your Account, log-in with your username and password and edit whatever personal information you wish.
When you visit the Website, you will be assigned a "cookie" (a small, unique identifier text file) to be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit the Website so that we can enhance and customize your online shopping experience.
You can choose to shop on the Website without cookies, but without these identifier files you will not be able to take advantage of certain features of our site. These features include remembering your password (so you don't have to log in each time you visit), storing your Order for later use and, in the future, providing a more personalized shopping experience. To shop without cookies, you can configure your browser to reject all cookies or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)
We also collect certain technical information from your computer each time you visit a page on the Website. This information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring website, if any. We collect this information to enhance the quality of your experience during your visit to our site.
We have turned on Google Analytics Demographics and Interest Reporting to get an idea of our demographics and users' interests. You can opt-out of the Google Analytics Advertising Features we use through Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI's consumer opt-out at http://www.networkadvertising.org/choices/ ). You may also opt out by using this link: https://tools.google.com/dlpage/gaoptout/
Information we collect on the Website may be used to enhance your shopping experience in the following ways:
We never sell or rent your email address to unaffiliated companies. We may use your email address and mailing address to send you messages about Your Account and to send you promotional materials that describe new items, sales, specials and other offers that we think will be of interest to you. If you would like to opt-out of receiving these emails and promotional materials from SugarInstant or its affiliates, please click on Your Account, log-in, and follow the instructions outlined in the Notification Options section.
We also do not sell other personal customer information to unaffiliated third-parties. We will share personal customer information that we collect only with SugarInstant affiliates, agents, representatives and trusted service providers for the limited purposes of fulfilling customer orders; offering certain products and services in connection with the Website; offering products or services which we believe you may be interested; communicating to customers; providing customer service; enhancing and improving the customer shopping experience; and providing a personalized shopping experience and completing credit card transactions. We may use or share with our strategic partners and affiliates, aggregated demographic and statistical information. This information is not linked to any personal information that can identify any individual person. SugarInstant may assign or transfer any or all of your personal information to the relevant third-party in the event of a reorganization, merger, or sale of the assets of SugarInstant.
Aside from the purposes described above, we may also disclose your personal information in special circumstances if required to do so by law, court order or other governmental authority or when we believe in good faith that disclosing this information is otherwise necessary or advisable, including, for instance, to identify, contact, or bring legal action against someone who may be causing injury to or interfering with the rights or property of SugarInstant, another user or anyone else that could be harmed by such activities.
Creating a SugarInstant account lets us provide a better shopping experience for you and allows you to make purchases more conveniently without having to re-enter your payment and shipping information each time you make a purchase on our site. Although you must create an account in order to purchase SugarInstant products, it is not necessary to open an account to visit our site.
As an existing customer, you can modify your personal information anytime. Simply go to Your Account then click "Contact Information" and edit whatever information you wish. To have your personal information deleted, contact our Customer Service Department by telephone at 1-724-772-6030 for further details.
Do not share your password with anyone. Other than requested on the Website, SugarInstant will never ask you for your password.
We may periodically send you email messages describing new items, sales, specials and other offers that we think will be of interest to you. If you would like to opt-out of receiving these emails from SugarInstant please click on Your Account click on "Notification Options" and remove the check in the box next to the "Sales & Specials" notification option. You can also opt-out of receiving these messages by clicking the "Unsubscribe" link in the email message itself.
The only email messages you will receive from SugarInstant when you elect not to receive informational emails will be to confirm any purchases you make on our site, let you know your order has been shipped, respond to your Help Desk inquiries and to answer any other questions you may have about our site. We may also need to send operational emails to inform you of any changes to our site that might affect your personal information, or to announce product recalls.
The security of your personal information is very important to us. In our efforts to protect your online transactions, we use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your personal information will be automatically encrypted, or encoded, before it is sent over the Internet.
SugarInstant has also obtained a digital certificate from DigiCert®, a leading provider of Internet trust services. When you enter a secure portion of our site (which is any page containing any of your personal information), an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small pop-up window displaying site-security information will appear. This certificate guarantees that your personal information is being transmitted in secure (encrypted) form to a SugarInstant Web server, not to some unknown or unauthorized server.
Ultimately, your personal information is protected by the password that you entered when you created a SugarInstant account (or another password you chose after changing a previous password). Please keep this password confidential. The confidentiality of your password is your responsibility to protect. You may change it anytime by going to Your Account, then click "Change Password" and enter a new password.
Thank you for your support of our policies.
Last updated: April 10, 2013