Last Updated: June 10, 2020
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household ('Personal Information'). We receive and store information about you such as: Information you provide to us: We collect Personal Information that you choose to provide voluntarily when using the Websites. This information is summarized below.
Information we collect automatically: As is true with most websites, we collect certain information automatically. This information includes:
We use information collected on the Websites to provide, analyze, administer, enhance and personalize your shopping experience in the following ways:
We do not sell or rent your Personal Information to others. We share your personal information only as described below.
We have implemented comprehensive data privacy and security measures designed to safeguard and protect your personal information against loss, theft and unauthorized access, use and modification. For example, all data transmitted to or from any of our Websites is encrypted at rest and in transit using strong encryption protocols and technologies such as Transport Layer Security ('TLS'). These measures are designed to provide a level of security appropriate to the risks of process your Personal Information. No measures can be guaranteed to provide 100% security and we cannot, therefore, guarantee the security of your Personal Information.
You protect your Personal Information by using a strong password for your account and keeping that password confidential. The confidentiality of your password is your responsibility to protect. You may change it anytime by going to Your Account, then click "Change Password" and enter a new password.
The Websites contain sexually-oriented adult material and are not intended for individuals under 18 years of age. SugarInstant does not knowingly collect Personal Information from individuals under 18 years of age who visit the Websites. If a person under 18 years of age has provided SugarInstant with Personal Information, we ask that a parent or guardian immediately contact our Data Protection Officer by email at email@example.com.
We use third-party advertising linking to both websites and apps on the Adult Empire family of Websites, as well as our affiliate partners. However, we do not share or provide any personal information that we collect about you with third-parties that are not included within the Adult Empire family of companies.
If you opt-in to receive periodic news and updates from us, we may periodically send you email messages describing new items, sales, specials and other offers that we think will be of interest to you. If you would like to opt-out of receiving these emails from SugarInstant please click on Your Account click on "Notification Options" and remove the check in the box next to the "Sales & Specials" notification option. You can also opt-out of receiving these messages by clicking the "Unsubscribe" link in the email message itself.
If you do not opt-in to receive periodic news and updates from us, the only email messages you will receive from SugarInstant are emails to confirm any purchases you make on our site, let you know your order has been shipped, respond to your Help Desk inquiries and to respond to inquiries you may ask about our site.
Creating an account lets us provide a better shopping experience for you and allows you to make purchases more conveniently without having to re-enter your payment and shipping information each time you make a purchase on our site. Although you must create an account in order to purchase products, it is not necessary to open an account to visit our site.
As an existing customer, you can modify your personal information anytime. Simply log into Your Account then click "Contact Information" and edit whatever information you wish. To have your Personal Information deleted, please log into Your Account and follow the procedures for deleting your Personal Information. Once you request to have your personal information be deleted, it will be permanently removed by and from Ravana, LLC, along with your complete purchase history and library within thirty (30) days of your deletion, unless we are required by law to maintain the Personal Information.
The lawful basis for our processing of Information You Provide to Us is to perform or take steps to perform a contract with you (e.g., complete a sale) and the personal data you provide is necessary to consummate the sale. As to marketing communications, the lawful basis for us to transmit those communications to you is your consent to receive those communications, which you can withdraw at any time.
The lawful basis for the processing of Information We Collect Automatically is our legitimate interest in delivering the Websites to you and monitoring and improving our Websites and service offerings.
Ravana is headquartered in the US and we process personal data in the U.S. We establish appropriate and suitable safeguards for the processing of your personal information, including self-certification under the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework (the 'Privacy Shield Frameworks'). You may request a copy of these safeguards by emailing firstname.lastname@example.org.
We maintain your Personal Information so long as you keep an account with us. You have the right to request access to and rectification of, which you may exercise at any time by emailing email@example.com. To have your Personal Information deleted, please log into Your Account and follow the procedures for deleting your Personal Information in the Privacy section at the bottom of the page. Once you request to have your personal information be deleted, it will be permanently removed by and from Ravana, LLC, along with your complete purchase history and library within thirty (30) days of your deletion, unless we are required by law to maintain the Personal Information. Further, if you have consented to receive marketing communications from us, you may withdraw your consent at any time.
If you have a complaint about our handling of your personal data, you may lodge a complaint with the appropriate supervisory authority.
Ravana, LLC has certified compliance with the Privacy Shield Frameworks, and the lawfulness of its transfer of any data from the EU or Switzerland to the US is based on that compliance.
Ravana, LLC is responsible for the processing of Personal Information it receives from you and subsequently transfers to a third party for processing on our behalf. We comply with the Privacy Shield Principles for all onward transfers of Personal Information from the EU and Switzerland, including the onward transfer liability provisions.
With respect to Personal Information received or transferred pursuant to the Privacy Shield Frameworks, Ravana, LLC is subject to the regulatory enf-rcement powers of the U.S. Federal Trade Commission. In certain situations, Ravana, LLC may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enf-rcement requirements.
In compliance with the Privacy Shield Principles, we commit to resolve complaints about your privacy and our collection and use of your Personal Information. We have further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution provider located in the U.S. and operated by TrustArc. You may access the TrustArc dispute resolution platform here.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our Data Privacy Officer at firstname.lastname@example.org. Under certain conditions, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted. For more information, please visit the Privacy Shield website at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint. In the event that we appoint a representative in your country or region, such as an EU representative, we may direct inquiries from you or the applicable data protection supervisory authority to our representative, as applicable and appropriate.
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We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household ('CA Personal Information'). We have collected the following categories of CA Personal Information from California residents within the last twelve (12) months:
Personal information that we collect on the Websites may be used to enhance and personalize your shopping experience in the following ways:
In the last 12 months, we have not 'sold' CA Personal Information relating to California residents within the meaning of the CCPA. For the purposes of this Disclosure, 'sold' means the disclosure of Personal Information to a third-party for monetary or other valuable consideration.
If you are a California resident, you have the right to:
You can assert these rights only where we receive a verified request from you. To make a request, or if you have a question regarding our privacy practices, please contact our Data Protection Officer at email@example.com. As an existing customer, you can modify your personal information anytime. Simply log into Your Account then click "Contact Information" and edit whatever information you wish. To have your Personal Information deleted, please log into Your Account and follow the procedures for deleting your Personal Information. Once you request to have your personal information be deleted, it will be permanently removed by and from Ravana, LLC, along with your complete purchase history and library within thirty (30) days of your deletion, unless we are required by law to maintain the Personal Information.
Attn: Data Protection Officer
2140 Woodland Rd.
Warrendale, Pennsylvania U.S.A. 15086
Please note that if you contact us to assist you, for your safety and security and ours, we may need to authenticate your identity before fulfilling your request. We will address any issue to the best of our abilities.
Last Updated: June 10, 2020